stc bangladesh

ITIL ® Foundation Course


    What is the course about?

    This ITIL® Foundation course offers participants comprehensive and high quality approach to obtaining their ITIL® Foundation Certification. The course is specifically designed for anyone working in service industry wanting to gain knowledge in Service Management Best Practice. The course teaches essentials of IT Infrastructure Library (ITIL®) and helps to understand how an organization can benefit significantly by applying the ITIL® principles to their work environment.


    Why you  Should Attend the course?

    Upon completion of this ITIL foundation course ,students will be able to:

    » To understand the main principles, concepts, benefits and challenges of ITIL®

    » To pinpoint the basic concepts & definitions related to the Service Lifecycle approach

    » To understand how the ITIL® framework can help achieve business & IT alignment for organizational success.

    » To prepare participants for the ITIL® Foundation Certificate exam.


    What to expect?

    The course aims to help participants leverage ITIL® concepts and practices in their daily work. After completing this ITIL® training course, participants will understand the concepts of how to design, manage and deliver a Service which is tailored to meet the needs of the business, using best practice as a guide.

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    • 3 weeks, 3 days

    Key facts ITIL

    24 hours
    8 evening sessions or 3-day long sessions
    Who should attend:
    IT Management, Service Providers, IT Consultants, Business Process Owners, Support Team Leaders, Service Desk Supervisors, Service Level Managers, Operations Managers
    Course methodology:
    Hands-on practical exercises and case studies Instructions from a certified consultant
    Materials and certificate:
    Comprehensive course handouts and advice on further sources of information. Certificate after completion of the course.
    Copyright ©2017 All Rights Reserved. "PMI®", "PMBOK®" "PMP®" and "PMP-ACP®" are registered marks of the Project Management Institute, Inc.